Privacy Policy

Personal Information You Provide

This includes information you voluntarily share with us when you:

• Create an account or register for our learning programs
• Contact us through our contact form or email
• Subscribe to our newsletters or updates
• Participate in surveys or feedback forms
• Request customer support or assistance

The specific data we collect may include your name, email address, phone number, professional background, learning preferences, and any other information you choose to share with us.

Automatically Collected Information

Like most websites, we automatically collect certain technical information when you visit questisylvana.com:

• IP address and general location information
• Browser type, version, and operating system
• Pages you visit and time spent on our site
• Referring websites and search terms used
• Device information and screen resolution
• Cookies and similar tracking technologies

Marketing Communications

We'll only send you marketing emails if you've explicitly opted in. These might include:

• Updates about new learning modules or courses
• Financial analysis tips and educational content
• Platform feature announcements
• Invitations to webinars or special events

You can unsubscribe from these communications at any time using the link in every email or by contacting us directly.

Service Providers

We share limited data with companies that help us operate our platform:

• Hosting providers: Store our website and database securely
• Email services: Send transactional and marketing emails
• Analytics tools: Help us understand how users interact with our site
• Customer support tools: Manage and respond to your inquiries
• Payment processors: Handle subscription payments securely

All these partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government request. We may also share information to protect our legal rights, prevent fraud, or ensure user safety.

Access and Portability

• Right to access: Request a copy of all personal data we hold about you
• Right to portability: Receive your data in a structured, machine-readable format
• Response time: We'll respond within one month of your request

Correction and Deletion

• Right to rectification: Correct any inaccurate or incomplete information
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Limit how we use your data while disputes are resolved

Objection and Withdrawal

• Right to object: Stop processing based on legitimate interests
• Consent withdrawal: Withdraw consent for marketing communications at any time
• Automated decisions: Object to purely automated decision-making (though we don't currently use this)

Security Measures

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security audits and vulnerability assessments
• Access controls limiting staff access to personal data on a need-to-know basis
• Secure hosting infrastructure with robust backup systems
• Regular software updates and security patches
• Employee training on data protection and security best practices

Data Retention Periods

We keep your personal information only as long as necessary for the purposes outlined in this policy:

• Account data: Retained while your account is active plus 3 years after closure
• Learning progress: Kept for 5 years to support continuing education records
• Contact inquiries: Stored for 2 years for customer service purposes
• Marketing preferences: Maintained until you unsubscribe or object
• Website analytics: Anonymized after 14 months

Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we'll notify you within 72 hours of becoming aware of the breach. We'll also report serious breaches to the Information Commissioner's Office as required by law.

Types of Cookies We Use

• Essential cookies: Necessary for the website to function properly (cannot be disabled)
• Performance cookies: Help us understand how visitors interact with our website
• Functional cookies: Remember your preferences and personalize your experience
• Marketing cookies: Track visitors across websites to display relevant advertisements

Managing Cookie Preferences

You can control cookie settings through your browser preferences or our cookie consent banner. Keep in mind that disabling certain cookies may affect website functionality.

How We Handle Updates

• Material changes will be communicated via email to registered users
• We'll post notices on our website for significant policy changes
• The "Last Updated" date at the top of this policy will always reflect the most recent changes
• We'll maintain an archive of previous policy versions upon request